REFUND POLICY
Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. PINKlockerz does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via email contact@muvayaya.com
Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
RETURNS PROCESS
Once your return is submitted via our email it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your return to be processed and finalized. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will issue a store credit via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Bodysuits are FINAL SALE due to the delicate nature of the item.
ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered, there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to contact@muvayaya.com
POP-UP STORES RETURNS POLICY
Products purchased from a PINKlockerz event will be refunded with store credit in the full amount. Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support at contact@muvayaya.com
Shipping Address
PO Box 10, Bronx, New York, 10453
Customer Service
Monday - Friday
9 a.m. - 8 p.m.
Saturday
11 a.m. - 3 p.m.
Sunday
closed
